Multilingual quality assurance done entirely by people. Verified native and bilingual specialists review your audio, text and video against your criteria, and catch the accent, tone, context and compliance issues that automated scoring misses.
What companies usually ask us before hiring, answered up front.
People. Every item is reviewed by a verified native or bilingual specialist on our team. There is no automated scoring behind the result.
Only as a supporting tool where it saves time. Human native judgment is the core of the service: the evaluation, the decisions and the report are made by a person.
Spanish, English, Brazilian Portuguese, French, German, Italian, Arabic and Russian. Turkish, Dutch, Polish, Japanese and others on request.
USD $12/hr for Spanish / English, USD $14/hr for Portuguese, French, German, Italian, Arabic and Russian. Specialized languages are quoted. 20-hour minimum, no setup fees.
Audio, text and video: call-center recordings, AI training datasets, dubbing and voice-over, scripts and chatbot flows, subtitles, marketing copy.
Detailed reports per agent and per session, measured against your own quality criteria: accent, clarity, script adherence and compliance.
We present profiles within 48 business hours and the service can be running the same week.
By actual hours worked, with a weekly report. Scale up or down with 48 hours notice. You can also hire us through Upwork.
We replace them at no additional cost, including retraining if needed.
For CloudFactory and a Human Capital Services client we audited over 10,000 hours of Spanish-language calls. See the case →
No commitment: see the quality of the review before you scale.
Request a free sample →Details by language: Spanish, Portuguese, French and German.