Services

Service 01

Multilingual QA

Manual quality assurance of content in multiple languages by verified native or bilingual specialists. We review audio, text and video against your quality criteria.

• ✓Accent, clarity and native pronunciation evaluation
• ✓Script adherence and compliance review
• ✓Full conversation chain auditing
• ✓Detailed reports per agent and per session
• ✓Scalable to thousands of hours of content

From USD $12/hr · 20hr minimum

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Real case

For CloudFactory and a Human Capital Services client, Trans-TI audited over 10,000 hours of Spanish-language calls between patients and sales representatives.

View full case study →

Why a pre-trained VA?

Unlike hiring a freelancer from scratch, our VAs already know standard workflows, CRMs and professional communication etiquette.

Service 02

Bilingual Virtual Assistant

Bilingual (Spanish/English) pre-trained professionals for operational tasks. They work remotely with your tools and processes from day one.

• ✓Customer service via email, chat and social media
• ✓Calendar management and administrative coordination
• ✓Data entry and CRM management
• ✓Social media management
• ✓Document translation ES ↔ EN

From USD $12/hr · 20hr minimum

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Service 03

Data Enrichment

We find, collect and organize any type of information to maximize the potential of your data — from lead gen to complex database normalization.

• ✓Lead prospecting and generation
• ✓Database update and cleanup
• ✓Competitive intelligence and benchmarking
• ✓Transcriptions and content normalization
• ✓Research and information verification

From USD $12/hr · 20hr minimum

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Industries served

Don't see your industry? Contact us anyway — chances are we already have relevant experience.

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Verified language proficiency

Upwork profiles are self-reported. Our analysts are tested by native speakers before they touch any client content. "Fluent" on a resume means nothing without a verified sample.

Structured QA methodology

A freelancer listens and tells you what they think. We work from rubrics, deliver structured reports with timestamps, severity levels and error categories — QA output you can actually act on.

Free replacement, no re-hiring

When a freelancer doesn't work out, you restart the search. If any of our profiles isn't the right fit, we replace them at no extra cost — usually within 48 hours.

Real scalability

Go from 20 to 200 hours/week in 48 hours — without posting a new job, interviewing candidates or waiting for Upwork contracts. We maintain a ready talent pool.

Management layer included

You don't manage the analyst directly. We handle scheduling, QA oversight, performance review and replacement. You get deliverables, not headcount management.

Trans talent — a genuine differentiator

Our analysts aren't just bilingual — they're certified trans professionals with strong incentive to perform in roles that are genuinely hard to find in their market. That shows in retention and quality.