Multilingual QA · Healthcare · Featured Case

10,000+ hours of bilingual QA for Human Capital Services

In collaboration with CloudFactory, Trans-TI audited thousands of hours of Spanish-language calls between patients and sales representatives for a leading Human Capital Services client.

10K+
hours audited

The challenge

Ensuring quality in Spanish-language phone interactions between patients and sales reps. Volume: 10,000+ recorded hours. The scale made internal QA impossible.

The solution

Dedicated team of Spanish-speaking QA analysts with two pillars: individual call QA and full conversation chain auditing across multiple representatives.

The results

  • ✓ Unprecedented visibility into patient-sales flow
  • ✓ Measurable improvement in agent performance
  • ✓ Regulatory compliance guaranteed
  • ✓ Enterprise scalability proven
Partner: CloudFactory is an AI enablement company that helps organizations develop, deploy and operate reliable, trustworthy and scalable AI systems.

Multilingual audio & video QA — Pulse Labs

The challenge: Pulse Labs had a massive volume of recordings in English (Southern US accent), Italian, French and German, and needed to verify nativeness and accent accuracy in each piece.

The solution: Trans-TI built a team of 40+ analysts specialized by language. Also managed QA of 250 short stories (2,000 words each) in Brazilian Portuguese.

The result: Complete delivery with verified native speakers across all requested languages.

★★★★★ 5.0

"Management and QA of 250 short stories in Brazilian Portuguese Language"

🌍

Languages covered

American EnglishItalian (Italy)French (France)German (Germany)Brazilian Portuguese
40+
analysts coordinated
5
languages

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